Frequently Asked Questions
This Agreement was last modified on 18th february 2016
How do I access pricing?
To access your prices, you must register with an account. In the event you have a special job quote or require additional assistance, you may contact customer service at info@factorydirectelectrical.com or give us a call at 405-814-4900
Do I need an account to place an order?
Yes, you must register at factorydirectelectrical.com to get set up with an account before you can access pricing or place an order.
How do I place an order?
All orders are processed through our factorydirectelectrical.com portal. You will need to register for an account before processing your first order. If you need assistance, please contact us.
What is your minimum per order?
To offer the best pricing possible and optimize shipping, we require a min $500 per order and all products should be ordered in full carton quantities.
How much do I have to order to get Freight Allowed or Free Freight?
FDEP offers free freight to all destinations within the contiguous U.S. (excluding Alaska and Hawaii) subject to our freight policy and minimum order requirements. Freight allowed is currently $5000/order but is subject to change at any time. Select items do not qualify for free freight regardless of the order amount.
What are your payment terms?
All domestic orders placed through our portal shall be paid in full by either credit card or ACH unless other payment terms have been pre-established for your account. For international container load orders, we require a 15% deposit up front and the balance prior to shipment.
What if I am tax exempt?
If you are tax exempt, you must upload a valid tax resale certificate prior to placing your order and we will not charge you tax. It is the customers’ responsibility to ensure tax certificates stay up to date.
What shipping methods are available?
We offer a variety of shipping options through our custom portal to meet your requirements.
How long will it take to get my package?
All items in stock and available at our Oklahoma City warehouse will ship in 24 hours or less unless otherwise notified. When checking out, you will have the option to select the freight option that best meets your needs. Back orders will be processed as soon as the product becomes available. Container loads ship directly from our factory and take roughly 90-120 days to receive the goods from the date the order is placed.
How do I track my order?
Tracking information will be sent to your email as soon as your order leaves our Oklahoma City distribution center.
Where will my order ship from?
All domestic orders ship from our warehouse in Oklahoma City, OK.
How does your container load program work?
For greater savings, we offer the option of building a full container load of products to be drop-shipped to your facility. Using our Purchase List option in the portal, you may build either a 20’ or a 40’ container and then submit to us for quote. Typical lead time is 90-120 days, and we require a 15% deposit up front with the balance due upon shipment from the factory. We offer the option to private-label the product with your brand or ship in FDEP packaging. If you require private labeling, please contact customer service so we can obtain artwork and labeling requirements.
Why do FDEP carton labels include two different UPC codes?
We like to think outside the box, so we created a unique label design with both contractors and distributors in mind. Our unique labels allow you to either set up your system to scan full carton quantities OR scan the side UPC ea in the event you need to sell and scan one piece at a time.
How do I process a return?
You must contact customer service to obtain authorization. Only full cartons of product in their original packaging will be approved for return.