Refund and Returns Policy

Buyer’s EXCLUSIVE remedy against FDEP for any claim for, or arising out of, any defect or nonconformity in a Good is the direct cost of repair or replacement of the Good, or alternatively, at FDEP’s sole election, a refund of the purchase price of the Good. FDEP is not responsible for obtaining access to, or uninstalling, installed Goods, delivering replacement Goods to the installation site, or installing replacement Goods. Buyer’s EXCLUSIVE remedy against FDEP arising out of any defect in, or in connection with, any Service provided hereunder is the re-performance of that Service or, at FDEP’s sole election, a refund of the purchase price of the Service. These remedies are available to Buyer for one (1) year after the Good is tendered or the Service is performed, and FDEP’s obligations under this Section 10 will be void unless Buyer provides FDEP with notice of the defect within 30 days of the date Buyer discovered or should have discovered the defect. If Buyer returns any Good to FDEP for repair, replacement or refund, it shall utilize FDEP’s return material authorization procedures then in effect. Returns are subject to manufacturer policies.

Returns may be subject to restocking fees. Only current items in their original cartons and standard package quantities may be returned. All unauthorized returns will be sent back to Buyer at Buyer’s expense. Return shipments must be pre-paid and shipped in accordance with the instructions set forth on the return authorization form. Credit will be issued, less any transportation charges, re-stocking and service charges, to cover handling, inspection, counting, repacking, etc. Returns will not be accepted for (a) custom orders or (b) Goods that have been modified, damaged, or not in their original packaging. Buyer must use any credit FDEP issues within two (2) years from the date of issuance. Any unused credit or portion thereof not used after two (2) years could be subject to states’ unclaimed property laws.